Frequently Asked Questions

Delivery status Check your shipping emails After your order ships, you receive email updates with tracking information and status changes. Check your inbox (and spam folder) for emails from us or the carrier with...

We understand that sometimes you need to cancel an order or update the shipping address. Cancellation If your order has not been shipped yet, you can cancel it by contacting our AI assistant via...

Check your shipment emails After your order has been dispatched, you will receive an email with a track & trace link. Click the link to go directly to the carrier's tracking page and see...

Shipping costs vary depending on the country we are shipping to. Below you can find a table of different shipping costs per country. Please note that these shipping costs are subject to change and...

We regularly receive questions about shipping to the United States. It is important to know that shipping to the US is possible, but import duties and tariffs apply. Below you will find the most...

To facilitate seamless transactions for our international business customers, we offer the option to make VAT-free purchases. Who Qualifies for VAT-Free Purchases? Business customers located outside of the Netherlands are eligible for VAT-free purchases....

Invoices are automatically generated upon order completion and sent to the email address you provided during checkout. Get your invoice instantly via chat If you need a copy of your invoice, simply ask in...

If your payment did not come through, don’t worry! Here’s what you need to do. If you accidentally entered the wrong reference number when making a payment, our payment provider will not accept it....

Nothing is more frustrating than receiving a product that doesn't meet your expectations or doesn't fit. We want to resolve this for you as quickly and smoothly as possible. To keep our prices competitive...

At Shop4trac, we strive for a fair and transparent return process. While we would love to make everything free, processing returns involves significant logistical costs. Below we explain exactly how we work and what...

We're here to help! The fastest way to get support is through our website chat, where our AI assistant is available around the clock and our human support team is ready to help during...

Forgot your password or want to change it? Follow the steps below to reset your password. Go to the Reset password page. Enter your email address or username . Click Reset password . You...

After purchasing a digital manual from Shop4trac, you can access your download in three convenient ways: On the Checkout Confirmation Page Immediately after your purchase is complete, you'll see a download link on the...