Order
How do I place an order?
Using the search bar or selecting a category, one can easily place an order on the web shop. Upon finding the right item, it can be placed in the shopping cart. Then the choice is to continue shopping or proceed to payment. In the payment page, it is important to enter all information correctly and correctly. This is to make the ordering process as efficient as possible.
What should I do if I need help placing my order?
We are happy to help you. Please feel free to contact our customer service . Our team is ready to answer all your questions and guide you step by step, so that you can place your order without any problems.
Is it possible for entrepreneurs outside the Netherlands to reverse VAT?
Shop4trac offers VAT reverse charge for business owners. It means that with valid VAT number you pay 0% VAT when ordering. Fraudulent or invalid VAT numbers will be checked! For more information, see this article .
Do I need an account to order?
For simplicity, we chose not to set up a mandatory account. This speeds up and simplifies the ordering process. However, we do recommend an account in order to view orders and track them via track & trace.
How do I track my order?
If you order before 16:00 and the package is in stock as well as processed, you will automatically receive a track & trace code by email. More information can be found in our article about order tracking . The track & trace code can also be found in your account.
Can I return an order?
We always ask that orders be placed with extreme precision. This is to make unnecessary shipping costs etc. If a product does not fit or does turn out to be different, please contact customer service.
What should I do if my order has been cancelled?
If your order has been cancelled, you will receive an email with further details. The amount paid will be automatically refunded via the payment method used. Do you have any questions? Feel free to contact our customer service for more information.
Can I place an order for items that are currently out of stock?
For some items it is possible to place an order even if they are not in stock. Please contact our customer service for more information. for more information about the available options.
How do I change my order after I have placed it?
Please contact our customer service as soon as possible to change your order. We will do our best to make changes as long as the order has not been processed for shipping.
How do I receive an invoice for my order?
Invoices are automatically sent to the specified email address after completing the order. Please check your inbox and spam folder. If you do not receive the invoice, please contact our customer service at support@shop4trac.com with your name, order number and correct email address.
Can I change my shipping address after I have placed the order?
Please contact our customer service directly to change your shipping address. We can change this as long as your order has not been shipped yet.
What happens if I miss the delivery attempt?
If you miss the delivery attempt, the delivery service will usually offer a second attempt. For DPD, you will receive a notification with a new delivery date or the option to choose a collection point. For UPS, you can reschedule the delivery via their online portal or collect the package at a UPS Access Point. Please refer to the tracking information for specific details and further options.
Can I reroute my package to another address if I am not available to receive it?
Yes, both UPS and DPD allow you to reroute your package if you are unavailable. This can be done via their app or website, where you can change the delivery address to, for example, a neighbour, work address, collection point or parcel shop. Please note that additional costs may sometimes apply, depending on the shipping options and the conditions of the carrier.
Is the product I am looking for in stock?
If the product is in stock, you can click the "Add to Cart" button to order it. Out of stock? You will see "Sold Out" and you can click the "Notify Me" button to be notified when it is available again. In some cases, we may reorder additional stock, so please feel free to contact our customer service for more information.
How can I be sure that a part is compatible with my mini tractor?
To make sure that a part is compatible with your mini tractor, you can purchase manuals and parts lists per tractor model in our webshop. These provide detailed information about which parts fit specific models.
I bought a manual. But there is no download link. What should I do?
First, check if the download link is in your order confirmation email. If the link is missing, create an account with the same email address as your order, log in and go to 'Downloads' to find the manual. Still no link or the wrong download? Then contact our customer service .
Where can I find the dimensions and specifications of a product?
Dimensions and specifications are listed on the product page under "Description." If this information is not available, please consult the manuals or parts lists in our webshop.
Are there bundle discounts available for purchasing multiple parts?
At Shop4trac we regularly offer special promotions and discounts for larger orders or specific product categories. Although we do not yet have a standard bundle discount, you can always contact us for possible possibilities for larger quantities or bulk orders. Our team will be happy to help you find the best price for your purchase.
Can I see prices in my default currency?
Yes, you can see prices in your default currency by changing the language of the website. This will automatically convert the currency to the correct currency for your region.